STUDENT SUPPORT
One Student.
Four Layers of Support.
From preparation before departure to everyday life in North America, know who to contact and how each role supports your experience.
Communication & Preparation
International Representative
Helps students and families prepare, understand program expectations and stay connected throughout the experience.
Explore this role 02Program Coordination
North American Program Team
Connects Sponsors, schools, local representatives and families through coordinated program follow-up across North America.
Explore this role 03Local Assessment & First-Line Support
Local / Area Representative
The student’s first-line contact for local concerns, regular check-ins and communication with the host family and school.
Explore this role 04Daily Home & Cultural Support
Host Family
Provides everyday home support, household guidance and opportunities to participate in family life and cultural exchange.
Explore this roleConnected Support. Clear Responsibilities.
Each part of the support network has a distinct role, working together to help students navigate their academic, cultural and daily life experience.
KNOW WHERE TO START
Local concerns start with local support.
For host family concerns, school issues, daily-life adjustment or a request to change host families, contact your Local / Area Representative first. They listen, communicate and assess the situation, then report significant concerns to the Sponsor / Program Team and help coordinate appropriate next steps.
Placement and program changes require approval from the responsible authority under program rules. The International Representative supports family communication, while the North American Program Team coordinates program follow-up.
Meet your first-line support role